Delivery & Returns

DELIVERY

We currently only ship within the UK.

All items are sent via a carbon neutral delivery service.

I process and package orders Monday to Friday. Delivery times are based on working days i.e. Monday-Friday (excluding bank holidays). Please note that items are usually shipped within 4 to 5 business days of payment but can take up to 7 business days during busy periods due to the fact that this is a handmade item.

Your satisfaction is very important to us. If you have any questions or an issue with your product, please do not hesitate to contact us and we will do our best to help.

POSTAGE

Standard Delivery:

£3.95 per delivery address. Monday to Friday. Please allow 5 working days for your delivery.

CANCELLATION & RETURNS

If you’ve changed your mind, I offer refunds for items returned unopened, unused, in their original packaging and in the same saleable condition that you received them, along with proof of purchase.

As with all natural products and handmade items, there may be slight variations in colour, scent and appearance from batch to batch.

If more than 14 days have passed since your purchase, I will not be able to offer you a refund or exchange. Returns must include the order number found on the original sales invoice.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. I recommend you post your item by tracked mail or courier as I cannot accept responsibility for goods lost or damaged in transit.

Used items cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted within 48hrs of delivery.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and will issue a refund. The credit will be applied to your original method of payment.

Refund / exchange is not guaranteed and is subject to a review of the returned product.

Please contact enquiries@thecornishcandlecompany.com.